HI Darcie Well maybe I am confused to say the least. I am sending you the vest, with the badges I purchased along with the business cards and the ID tag. I sent the picture of my dog to the company I THOUGHT was sitstay and they did the tag to attach to my dog and also her bag. There is no identifying marks or address on the photo ID so I am not 100% sure but assumed all the documentation was from your company. Please let me know as I am supposed to go on a trip in early March and was told I had to have the documents for the new dog prior to flight. Thank you very much. Lynne
Dear Lynne, Please don’t send us your vest or badges. I just want the information about the company if you find it.
There are a lot of scam artists online and they prey on people who have service dogs, they are making money most people can’t afford to pay and shouldn’t have to part with. The ADA does not require a dog to be certified or licensed and they do not require special photo ID of the dog. Please go to ADA.gov search there for the words service dog to get more information.
I fear that you’ve been scammed in our name. Please do send me that store’s information if you find it.
Thank you. – Darcie
Thanks Darcie for staying abreast on the ADA service dog guidelines. The world needs more people like you. God Bless you!, and my service dog and I thank you from the bottom of our hearts.
FWIW… As the owner of a service dog and a website designer, I can tell you that the scamming company probably provided “sitstay” to Google as a keyword when they purchased their advertising with Google (I can’t find that keyword within their website). A quick search on “sitstay service dog” brings up the scammer’s company with yours at the top of the page. I suspect this is how the unsuspecting customer was led to the scammers. (I’m also guessing that the customer likely has reduced vision and was using a text reader, which would have made it difficult to determine that the scam site was not connected with your site, as their link would have been “read” immediately following your company’s link.) Truly unscrupulous on all counts!
When I flew Northwest with Buck back in 2000, Northwest asked that he be a ‘certified service dog’. Since I train my own service dogs, I asked the vet to certify my service dog to be of good health. She did without hesitation and Buck not only flew effortlessly but also received his wings! No one asked to see our ‘letter of certification’ but I was happy to travel with a health certificate anyway!